I endeavour to provide quality products with Asian textures and designs for all your unique decorating needs

Guaranteed satisfaction for all products I provide, therefore any problems or queries will be addressed to best of ability

BEFORE WRITING A COMPLAINT here are some guidelines for possible problems you may have:

ITEM I PURCHASED NEVER APPEARED IN MY INVENTORY: This is not the responsibility of the developer, but of the IMVU server, and in these cases you should check your transaction history to confirm that the purchase has been made; To review your transaction history: log in, click on the "Account" tab at the top of any IMVU web page, go to the section in the middle of the page entitled "Order History" and click on "View Credits Balance Log". Each credit transaction you made is listed on that table. If you have confirmed that the transaction went through, and you have refreshed your inventory, but you still have not received the item, please take into account some considerations, such as lag in delivery process by IMVU -please have a little patience, and come back and refresh your inventory a little later.Also ensure that you are looking in the correct section of your inventory for the product. If this still persists, please contact IMVU help center.

REFUND POLICY: Currently there is no way to re-sell, trade, transfer, or return items you have already purchased for yourself or were gifted by others. IMVU does not give developers the power to refund purchases.

IF YOU WERE DOUBLE-BILLED FOR AN ITEM: If you were double billed for an item that you purchased, please note that this is not the responsibility of the developer. Please file an IMVU Merchandise Help Request form from the IMVU Help page,and file a Help Request Ticket Form.

ERRORS IN PRODUCTS: Please note IMVU is in Beta testing and is constantly trying to improve their service to reduce such errors or bugs. Sometimes it may have to do with the individual's messenger client, the IMVU server, and in some cases the developer. Please address me with any related issues and I will advise you what action to take.

PLEASE NOTE THAT REVIEWS ARE PERMANENT. FEEL FREE TO CONSULT ME WITH ANY PROBLEM BEFORE LEAVING REVIEWS ON PRODUCTS. There is a NO REFUND policy, but I AM ALWAYS HAPPY TO HELP with any situation as best as possible.

DOMO ARIGATO

- Krissyangl2